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InterMed DME -- World Class Customer Service
Imporving nurse case management efficiency
- Enhancing communication between Medical Case Managers,
Claims Adjusters and patients.
- Providing the lowest prices without sacrificing quality
of service.
- Downloading charges directly into claimant files.
- Supplying Monthly Reports:
- Order tracking
- Monthly savings
InterMed DME -- Simple Processes
- Easy -- one contact does it ALL!
- Once order placed, InterMed:
- Contacts supplier best suited to the application
- Tracks the order
- Verifies the order
- Resolves any issues
- Certifies delivery
- Confirms within 48 hours of order
InterMed DME -- Simple Processes
- Confirm your equipment order within 24-hours.
- Make the necessary calls to obtain prescriptions and measurements.
- Contact the claimant after set-up to make sure the claimant
is comfortable with the equipment.
- Each claimant is given the toll-free number in case of
problems or to answer any questions on a 24/7 basis.
InterMed DME -- Simple Processes
- Assist the nurse and adjuster to determine how quickly
the equipment will be needed in the home.
- Assist to determine the probable length of time the products
or services will be needed and the necessity of equipment
for the claimant.
- Help decide the level or grade of equipment that will
be appropriate for the injury, and whether a home set-up
or in-home instruction will be necessary.
- If set-up is required, a technician provides a thorough
homecare orientation to the patient and family. We will
carefully review operating, safety and maintenance procedures.
InterMed DME -- Customer Service
- Live, friendly service from our trained staff.
- Pricing/quotes given to avoid additional calls and time
in negotiating.
- In-home patient education of equipment available when
needed.
- On-going contact with patient to answer questions, provide
delivery time of equipment and ensure maximum satisfaction
of equipment received .
- No automatic dispensing of supplies -- all supply orders
must be verified before shipment.
InterMed DME -- Rental/ Retrieval/ Purchase
- Rent applies towards purchase but may be limited in some
cases, rental will never exceed purchase price.
- Monitoring of items - Rental vs. Purchase.
- Active retrieval of equipment.
InterMed DME -- Effective & Efficient Billing
- Reviews bills & charges
- Downloads directly to claimant file
- Reports savings generated in appropriate format &
content, by:
- Total Dollars Saved
- Medical Case Management Nurse
- Client Location
InterMed DME -- Managed Care
- No charges for Shipping and Handling unless the client
is in an outlying area.
- Low electrotherapy rental and purchase prices.
- Faxed confirmation of price.
InterMed DME -- Managed Care
- No hidden supply costs -- our price matches our invoice.
- Equipment monitoring to eliminate ongoing supplies; we
ship supplies only when needed.
- DME savings as much as 50% below retail.
- DME savings 5-30% below State Fee Schedule.
InterMed DME -- Managed Care
- INVENTORY REPORTS -- Tracks rental towards purchase, equipment
availability, duration of usage and location of equipment.
- COST SAVINGS REPORTS -- Details the dollar amount and
the percentage saved over retail costs/ State Fee Schedule.
InterMed DME -- Transportation
- National coverage
- 24 hour/ seven days a week availability
- $6 million liability coverage
- Insured through commercial carriers, not independent contractors.
InterMed DME -- Home Health Services
- 1,100 Locations Nationwide
- All levels of Home Nursing Care
- Home Infusion Therapy
- Specialized wound care program
- PT/OT/ST
- All services available 24-hours a day
InterMed DME -- Orthopedics & Prosthetics
- 900 national network Providers that are credentialed,
licensed, and certified.
- Latest Technology
- National Pricing
- National Brands
- Provide appropriate L-Codes, where applicable.
- Provide for Manufactured Warranties
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